State Farm® Insurance Agent Ruben Solis Jr.

"Carolina, our State Farm agent, is always there to help us with our policy. She’s very helpful, responsive, and always makes sure our questions are answered. We truly appreciate her excellent customer service and the way she takes care of us."

"Muy buen servicio , y un buen precio accessible para mi seguro
Igual Gracias a Carolina Mercado por LA atencion"

"Exelente trabajo . Las empleadas Yesenia y Carolina super atentas y siempre dispuestas a ayudarnos .. exelente actitud y siempre te reciben con una sonrisa ..🤩"

"Thanks Carolina for helping me out with the change on my policy took less than 5 minutes"

"I want to share the great experience I had getting set up with car & home insurance with State Farm for the first time. I received helpful and kind service from Carolina M, kudos to this young lady for her positive attitude."

"Wonderful Experience! ⭐️⭐️⭐️⭐️⭐️

I had such a wonderful experience with my car insurance! From start to finish, everything was smooth and easy, and I truly appreciate the excellent customer service I received.

A special thank you to Celina Peña, who was absolutely amazing! She was so kind, patient, professional, and genuinely helpful. Celina took the time to explain everything clearly, answer all of my questions, and make sure I felt comfortable with everything. You can really tell that she cares about her customers and takes pride in helping people.

Thank you, Celina, for going above and beyond and making this such a pleasant experience! I truly appreciate all your help and would definitely recommend you to anyone looking for someone who is knowledgeable, caring, and great at what she does. Excellent service all around! ❤️👏"

"I had a great experience getting my car insurance with Carolina Mercado. She took the time to answer all my questions, (Which I had many). Definitely recommend her if you’re looking for someone who actually cares about helping you!"

"I had a great experience with Carolina Mercado on my home insurance. She was very kind, helpful, and made the whole process easy for me. She answered all of my questions, explained everything clearly, and was very responsive whenever I needed help. I really appreciate her patience and great customer service. I would definitely recommend her to anyone looking for an insurance agent!"

"Carolina was able to get me a great rate with my vehicles & is always able to service my account. 100% recommend if you are needing an auto insurance!"

"Place is nice and clean, staff is very helpful with services"

"Celina Pena is really helpful"

"My agent Carolina Mercado from State Farm (in La Joya, Tx) is one of the best I had in all my life paying for car insurance. I was paying outrageous amounts in Farm Bureau, Allstate, and Amtex Insurance (too name a few). Carolina was able to give me a great rate when I bundle my car and house insurance. How the economy is right now, I strongly recommend anybody to talk to Mr. Mercado if you want to save money."

"Carolina provided excellent customer service! She was very helpful, friendly, and professional throughout the whole process. She took the time to answer all my questions and made everything easy to understand. I truly appreciate her patience and dedication. Thank you, Carolina, for such a great experience!"

"Thanks to carolina I have been able to save money on my auto insurance by building with my home insurance"

"Celina is really attentive, knowledgeable, and knows exactly what she’s doing, and is very chatty and friendly. She knows me very well, which makes the whole experience feel comfortable I would definitely recommend her!"

"Celina peña is the best to go too!"

"Carolina siempre me ayuda con mi poliza de carro. Muy bien servicio!!"

"Very pleased with state farm. Carolina helped me get a very good rate on my auto insurance."

"Working with Celina Pena was a breeze! She understood all my needs, and she made sure they were met, She Has Great Customer Service, Highly Recommended!!"

"Carolina is very helpful she helped me with insurance"

"Bien agradecidos con Carolina por su amabilidad y su excelente atencion,resolvieron todas mis dudas y me ayudo Bien rapido,Buenos precios Buena atencion rapida y personalizada,ampliamente recomendados"

"Worst customer service. I had to go into the office just to make a payment because no one answered my calls or bothered to return them.

When I arrived, the receptionist, Yadira, appeared to be flirting with a customer instead of providing professional service. I found this behavior to be unprofessional and inappropriate for a business. I expected better communication and customer service from this office."

"Yesenia Garza was very friendly and gave us great service"

"After switching to State Farm about two years ago from a more expensive insurer with terrible customer service, I can honestly say I’m glad I made the move. Ms. Yesenia is amazing, she always takes the time to listen to my needs, helps me whenever I have questions, and even follows up with a call to ensure everything is going as planned. She’s also reviewed my policy several times to make sure I’m still getting the best possible rate. Highly recommended!"

"Great customer service, kind employees, clean facility, & special thanks to Yesenia for taking the time to answer my questions."